:root {
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: #14213d;
  background: #f3f6fb;
  font-synthesis: none;
  --navy: #14213d;
  --blue: #1d4ed8;
  --blue-soft: #eaf0ff;
  --teal: #0f766e;
  --red: #b42318;
  --border: #dce3ef;
  --muted: #64748b;
  --surface: #ffffff;
  --sidebar: #101a31;
  font-size: 14px;
}

* { box-sizing: border-box; }
body { margin: 0; min-width: 320px; min-height: 100vh; line-height: 1.4; }
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }
[hidden] { display: none !important; }

.login-shell { min-height: 100vh; display: grid; place-items: center; padding: 24px; background: radial-gradient(circle at top left, #dbeafe, transparent 42%), #f3f6fb; }
.login-card { width: min(100%, 410px); padding: 30px; background: var(--surface); border: 1px solid var(--border); border-radius: 18px; box-shadow: 0 20px 60px rgba(30, 64, 175, .10); }
.brand { display: flex; align-items: center; gap: 10px; font-weight: 800; letter-spacing: .12em; }
.brand-mark { width: 30px; height: 30px; display: grid; place-items: center; border-radius: 8px; color: white; background: linear-gradient(135deg, #1d4ed8, #0f766e); letter-spacing: 0; }
.eyebrow { margin: 26px 0 7px; color: var(--blue); font-size: .75rem; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; }
h1, h2, p { margin-top: 0; }
.login-card h1 { margin-bottom: 8px; font-size: 1.6rem; }
.muted, .section-heading p { color: var(--muted); line-height: 1.55; }
form { display: grid; gap: 8px; margin-top: 20px; }
label { margin-top: 8px; font-size: .82rem; font-weight: 700; }
input { width: 100%; padding: 9px 11px; color: inherit; background: #fff; border: 1px solid #cbd5e1; border-radius: 8px; outline: none; }
select, textarea { width: 100%; padding: 9px 11px; color: inherit; background: #fff; border: 1px solid #cbd5e1; border-radius: 8px; outline: none; }
input:focus, select:focus, textarea:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(29, 78, 216, .12); }
.primary, .secondary, .quiet, .link-button { border: 0; border-radius: 10px; font-weight: 700; }
.primary { margin-top: 10px; padding: 10px 12px; color: white; background: var(--blue); }
.primary:hover { background: #1e40af; }
.secondary { padding: 8px 11px; color: var(--navy); background: white; border: 1px solid var(--border); }
.quiet { padding: 8px 10px; color: #dbeafe; background: rgba(255,255,255,.08); }
.link-button { padding: 8px; color: var(--blue); background: transparent; }
.link-button:hover { text-decoration: underline; }
.error { color: var(--red); font-size: .86rem; }
.success { color: var(--teal); font-size: .86rem; line-height: 1.5; }
.banner { padding: 12px 14px; background: #fff0ee; border: 1px solid #ffc8c2; border-radius: 10px; }

.app-shell { min-height: 100vh; display: grid; grid-template-columns: 220px 1fr; }
.sidebar { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; padding: 20px 14px; color: white; background: var(--sidebar); }
.sidebar nav { display: grid; gap: 4px; margin-top: 28px; }
.nav-item { padding: 9px 11px; text-align: left; color: #b8c4db; background: transparent; border: 0; border-radius: 8px; }
.nav-item:hover, .nav-item.active { color: white; background: rgba(59, 130, 246, .18); }
.sidebar-footer { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-top: auto; padding-top: 18px; border-top: 1px solid rgba(255,255,255,.12); }
.sidebar-footer strong, .sidebar-footer span { display: block; max-width: 120px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sidebar-footer span { margin-top: 4px; color: #94a3b8; font-size: .75rem; text-transform: capitalize; }
.workspace { padding: 22px clamp(18px, 3vw, 40px) 44px; overflow: hidden; }
.topbar, .section-heading { display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.topbar { margin-bottom: 18px; }
.topbar .eyebrow { margin: 0 0 5px; }
.topbar h1 { margin: 0; font-size: 1.45rem; letter-spacing: -.02em; }
.topbar-actions { display: flex; align-items: center; gap: 10px; }
.mode-badge { display: inline-flex; align-items: center; gap: 6px; padding: 6px 9px; color: var(--teal); background: #e8f7f4; border-radius: 999px; font-size: .72rem; font-weight: 800; }
.status-dot { width: 6px; height: 6px; background: #10b981; border-radius: 50%; }
.summary-grid { display: grid; grid-template-columns: repeat(5, minmax(120px, 1fr)); gap: 9px; }
.summary-card, .notice-card, .data-row { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.summary-card { padding: 14px; }
.summary-card span { color: var(--muted); font-size: .78rem; }
.summary-card strong { display: block; margin-top: 6px; font-size: 1.45rem; }
.notice-card { display: flex; gap: 11px; margin-top: 10px; padding: 13px 14px; }
.notice-card p { margin: 2px 0 0; color: var(--muted); font-size: .82rem; }
.notice-dot { flex: 0 0 10px; width: 10px; height: 10px; margin-top: 5px; border-radius: 50%; background: #f59e0b; box-shadow: 0 0 0 4px #fef3c7; }
.section-heading { margin-bottom: 12px; }
.section-heading.subsection { margin-top: 28px; }
.section-heading h2 { margin-bottom: 4px; }
.section-heading p { margin-bottom: 0; }
.page-intro { margin: -4px 0 12px; color: var(--muted); font-size: .84rem; }
.data-list { display: grid; gap: 6px; }
.data-row { display: grid; grid-template-columns: minmax(130px, 1.4fr) repeat(3, minmax(90px, 1fr)); gap: 10px; align-items: center; padding: 11px 13px; }
.data-row strong, .data-row span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.data-row span { color: var(--muted); font-size: .82rem; }
.conversation-toolbar { display: grid; grid-template-columns: minmax(240px, 1fr) minmax(190px, 280px); gap: 14px; align-items: end; margin-bottom: 10px; }
.customer-toolbar { display: grid; grid-template-columns: minmax(260px, 1fr) minmax(300px, 460px); gap: 14px; align-items: end; margin-bottom: 10px; }
.customer-toolbar .page-intro { margin-bottom: 3px; }
.customer-list { display: grid; gap: 7px; }
.customer-card { display: grid; grid-template-columns: minmax(190px, 1.2fr) minmax(230px, 1fr) minmax(210px, 1fr) auto; gap: 12px; align-items: center; padding: 11px 13px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.customer-identity, .customer-contacts, .customer-history { display: grid; gap: 3px; min-width: 0; }
.customer-card span { overflow: hidden; color: var(--muted); font-size: .76rem; text-overflow: ellipsis; white-space: nowrap; }
.customer-sources { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 4px; }
.customer-source { color: #334155; background: #edf2f7; }
.conversation-toolbar .page-intro, .conversation-toolbar .list-count { display: block; margin-bottom: 3px; }
.conversation-row { width: 100%; grid-template-columns: minmax(160px, 1.25fr) minmax(70px, .55fr) minmax(190px, 1.15fr) minmax(80px, .55fr) minmax(110px, .7fr); text-align: left; color: inherit; cursor: pointer; }
.conversation-row:hover, .conversation-row:focus-visible { border-color: #93b4f8; box-shadow: 0 0 0 3px rgba(29, 78, 216, .08); outline: none; }
.conversation-row.unread { border-left: 3px solid var(--blue); background: #f8fbff; }
.conversation-row.unread .conversation-phone small { color: var(--blue); }
.conversation-phone { display: grid; gap: 2px; }
.conversation-phone small { color: var(--muted); font-size: .72rem; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; }
.conversation-phone strong { color: var(--ink); font-variant-numeric: tabular-nums; }
.status { justify-self: start; padding: 5px 8px; color: #334155 !important; background: #edf2f7; border-radius: 999px; font-weight: 700; }
.empty { padding: 22px; color: var(--muted); text-align: center; background: var(--surface); border: 1px dashed #cbd5e1; border-radius: 10px; }

.agenda-toolbar { display: grid; grid-template-columns: auto minmax(140px, 180px) minmax(210px, 1fr); gap: 9px; align-items: end; margin-bottom: 10px; padding: 10px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.agenda-periods { display: flex; gap: 6px; align-self: center; }
.period-button { padding: 8px 10px; color: #475569; background: #f8fafc; border: 1px solid var(--border); border-radius: 7px; font-weight: 750; }
.period-button:hover { color: var(--blue); border-color: #93b4f8; }
.period-button.active { color: white; background: var(--blue); border-color: var(--blue); }
.date-control, .search-control { display: grid; gap: 5px; margin: 0; }
.date-control span, .search-control span { color: var(--muted); font-size: .72rem; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; }
.date-control input, .search-control input { padding: 8px 9px; }
.agenda-summary { display: grid; grid-template-columns: repeat(4, minmax(105px, 180px)); gap: 7px; margin-bottom: 12px; }
.agenda-count { display: flex; align-items: baseline; gap: 6px; padding: 9px 11px; background: var(--surface); border: 1px solid var(--border); border-radius: 9px; }
.agenda-count strong { font-size: 1.15rem; }
.agenda-count span { color: var(--muted); font-size: .78rem; }
.agenda-list { display: grid; gap: 6px; }
.agenda-day { margin: 11px 0 1px; color: #475569; font-size: .8rem; font-weight: 800; letter-spacing: .03em; }
.agenda-day:first-child { margin-top: 0; }
.appointment-card { display: grid; grid-template-columns: 78px minmax(250px, 1fr) auto; gap: 12px; align-items: center; padding: 11px 13px; background: var(--surface); border: 1px solid var(--border); border-left: 3px solid var(--blue); border-radius: 10px; }
.appointment-card.possible-cancellation { border-color: #f5c16c; border-left-color: #d97706; background: #fffbeb; }
.appointment-time { display: grid; gap: 1px; align-self: stretch; align-content: center; padding-right: 11px; border-right: 1px solid var(--border); }
.appointment-time strong { font-size: 1.15rem; }
.appointment-time span, .appointment-product, .appointment-metadata span { color: var(--muted); font-size: .78rem; }
.appointment-details { display: grid; gap: 2px; min-width: 0; }
.appointment-customer { overflow: hidden; font-size: 1rem; text-overflow: ellipsis; white-space: nowrap; }
.appointment-product { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.appointment-metadata { display: flex; flex-wrap: wrap; gap: 3px 10px; margin-top: 2px; }
.contact-actions { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 5px; }
.contact-action { display: inline-flex; align-items: center; min-height: 28px; padding: 4px 9px; color: var(--blue); background: #eef4ff; border: 1px solid #cbdcff; border-radius: 7px; font-size: .75rem; font-weight: 750; text-decoration: none; }
.contact-action:hover { background: #e0ebff; }
.contact-action.whatsapp { color: #0f6d53; background: #e8f7f1; border-color: #b8e6d5; }
.contact-action.documents { color: #6b3b00; background: #fff7e6; border-color: #f4cf8d; }
.cancellation-warning { margin-top: 3px; color: #9a5200; font-size: .76rem; }
.cancellation-badge { padding: 4px 7px; color: #8a4800; background: #ffedd5; border-radius: 999px; font-size: .68rem; font-weight: 800; white-space: nowrap; }
.appointment-badges { display: grid; justify-items: end; gap: 4px; }
.type-badge, .sync-badge { padding: 4px 7px; border-radius: 999px; font-size: .68rem; font-weight: 800; white-space: nowrap; }
.type-badge.video { color: #5b21b6; background: #f3e8ff; }
.type-badge.presencial { color: #075985; background: #e0f2fe; }
.sync-badge.synced { color: var(--teal); background: #e8f7f4; }
.sync-badge.pending { color: #92400e; background: #fef3c7; }

.import-card, .preview-card { margin-bottom: 12px; padding: 12px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.import-card { display: grid; grid-template-columns: minmax(240px, 1fr) auto; gap: 7px 10px; align-items: end; margin-top: 0; }
.import-card > div { display: grid; gap: 7px; }
.import-card .primary { margin: 0; }
.import-hint, .import-card .error, .import-card .success { grid-column: 1 / -1; margin: 0; }
.preview-card .primary { margin: 0; }
.renewal-toolbar { display: grid; grid-template-columns: repeat(3, minmax(140px, 200px)) minmax(220px, 1fr); gap: 9px; margin-bottom: 6px; }
.list-count { margin: 0 0 9px; color: var(--muted); font-size: .78rem; }
.renewal-list { display: grid; gap: 6px; }
#renewal-summary { grid-template-columns: repeat(5, minmax(110px, 1fr)); }
.renewal-card { display: grid; grid-template-columns: minmax(200px, 1.25fr) minmax(230px, 1fr) minmax(155px, auto); gap: 10px; align-items: center; padding: 10px 12px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.renewal-card.invalid { border-color: #ffc8c2; background: #fff8f7; }
.renewal-main, .renewal-contact, .renewal-due { display: grid; gap: 2px; min-width: 0; }
.renewal-card span { overflow: hidden; color: var(--muted); font-size: .76rem; text-overflow: ellipsis; white-space: nowrap; }
.renewal-card .contact-actions { margin-top: 4px; }
.renewal-card .contact-action { overflow: visible; color: var(--blue); font-size: .72rem; text-overflow: clip; white-space: nowrap; }
.renewal-card .contact-action.whatsapp { color: #0f6d53; }
.renewal-due { justify-items: end; text-align: right; }
.renewal-due-main { display: flex; align-items: center; justify-content: flex-end; gap: 6px; }
.renewal-status { justify-self: start; padding: 3px 6px; border-radius: 999px; font-weight: 800; }
.due-badge { padding: 3px 6px; border-radius: 999px; font-weight: 800; }
.due-overdue { color: #991b1b !important; background: #fee2e2; }
.due-today { color: #92400e !important; background: #fef3c7; }
.due-upcoming { color: #075985 !important; background: #e0f2fe; }
.status-new { color: #334155 !important; background: #edf2f7; }
.status-contacted { color: #075985 !important; background: #e0f2fe; }
.status-interested { color: #5b21b6 !important; background: #f3e8ff; }
.status-not_interested { color: #991b1b !important; background: #fee2e2; }
.status-renewed { color: var(--teal) !important; background: #e8f7f4; }
.renewal-edit-button { margin-top: 2px; padding: 5px 8px; font-size: .75rem; }
.renewal-dialog { width: min(92vw, 560px); padding: 0; color: var(--navy); background: var(--surface); border: 0; border-radius: 18px; box-shadow: 0 24px 80px rgba(15, 23, 42, .25); color-scheme: light; }
.renewal-dialog select, .renewal-dialog option, .renewal-dialog input, .renewal-dialog textarea { color: var(--navy); background: #fff; color-scheme: light; }
.renewal-dialog::backdrop { background: rgba(15, 23, 42, .56); }
.renewal-dialog form { padding: 20px; }
.dialog-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.dialog-heading .eyebrow { margin-top: 0; }
.conversation-dialog { width: min(92vw, 680px); }
.conversation-dialog-content { padding: 20px; }
.message-list { display: grid; gap: 10px; max-height: min(58vh, 560px); margin-top: 20px; overflow-y: auto; }
.message-card { display: grid; gap: 5px; padding: 13px 15px; background: #f8fafc; border: 1px solid var(--border); border-radius: 12px; }
.message-card.outbound { background: #eef6ff; }
.message-card p { margin: 0; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.message-meta { color: var(--muted); font-size: .75rem; }
.message-media-actions { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.message-media-preview-button { width: auto; padding: 0; color: var(--blue); background: transparent; border: 0; font: inherit; font-size: .82rem; font-weight: 750; cursor: pointer; }
.message-media-preview-button:hover { text-decoration: underline; }
.message-media-preview-button:disabled { color: var(--muted); cursor: wait; }
.message-media-link { justify-self: start; color: var(--blue); font-size: .82rem; font-weight: 750; text-decoration: none; }
.message-media-link:hover { text-decoration: underline; }
.message-media-preview { display: block; width: min(100%, 460px); max-height: 420px; object-fit: contain; background: #eef2f7; border: 1px solid var(--border); border-radius: 10px; }
audio.message-media-preview { height: 44px; object-fit: initial; background: transparent; border: 0; }
.conversation-reply-form { display: grid; gap: 7px; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--border); }
.conversation-reply-form[hidden] { display: none; }
.conversation-reply-form label { font-weight: 750; }
.conversation-reply-form textarea { min-height: 78px; resize: vertical; }
.conversation-document-field { display: grid; gap: 5px; }
.conversation-document-field label { margin: 0; }
.conversation-document-field small { color: var(--muted); font-size: .72rem; }
.conversation-document-field input { padding: 7px; font-size: .78rem; }
.conversation-reply-footer { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.conversation-reply-footer .primary { margin: 0; white-space: nowrap; }
.conversation-management-form { grid-template-columns: 1fr 1fr auto; gap: 10px; align-items: end; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--border); }
.conversation-management-form label { display: grid; gap: 5px; margin: 0; }
.conversation-management-form .primary { margin: 0; white-space: nowrap; }
.conversation-safety { margin: 16px 0 0; font-size: .78rem; }
.contact-channel-dialog { width: min(92vw, 480px); }
.contact-channel-content { padding: 20px; }
.contact-channel-content > .muted { margin: 14px 0 0; }
.contact-channel-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-top: 18px; }
.contact-channel-actions .primary { display: inline-flex; align-items: center; justify-content: center; margin: 0; text-align: center; text-decoration: none; }
.contact-channel-actions .whatsapp-web-button { background: #0f766e; }
.contact-channel-actions .whatsapp-web-button:hover { background: #0b5f59; }
.contact-documents-dialog { width: min(92vw, 620px); }
.contact-documents-list { display: grid; gap: 7px; max-height: min(55vh, 480px); margin-top: 14px; overflow-y: auto; }
.contact-document-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 12px; background: #f8fafc; border: 1px solid var(--border); border-radius: 9px; }
.contact-document-info { display: grid; gap: 2px; min-width: 0; }
.contact-document-info strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.contact-document-info span { color: var(--muted); font-size: .75rem; }

@media (max-width: 980px) {
  .summary-grid { grid-template-columns: repeat(2, 1fr); }
  .data-row { grid-template-columns: 1fr 1fr; }
  .conversation-row { grid-template-columns: 1fr 1fr; }
  .conversation-toolbar { grid-template-columns: 1fr 240px; }
  .customer-toolbar { grid-template-columns: 1fr 300px; }
  .customer-card { grid-template-columns: 1fr 1fr; }
  .conversation-management-form { grid-template-columns: 1fr 1fr; }
  .conversation-management-form .primary { grid-column: 1 / -1; }
  .conversation-reply-footer { align-items: stretch; flex-direction: column; }
  .agenda-toolbar { grid-template-columns: 1fr 1fr; }
  .agenda-periods { grid-column: 1 / -1; }
  .appointment-card { grid-template-columns: 82px 1fr; }
  .appointment-badges { grid-column: 2; display: flex; justify-items: start; }
  .renewal-card { grid-template-columns: 1fr 1fr; }
  .renewal-due { grid-column: 1 / -1; justify-items: start; text-align: left; }
}
@media (max-width: 720px) {
  .contact-channel-actions { grid-template-columns: 1fr; }
  .app-shell { display: block; }
  .sidebar { position: static; width: 100%; height: auto; }
  .sidebar nav { grid-template-columns: repeat(2, 1fr); margin-top: 22px; }
  .sidebar-footer { margin-top: 22px; }
  .topbar { align-items: flex-start; }
  .topbar-actions { align-items: flex-end; flex-direction: column; }
  .summary-grid { grid-template-columns: 1fr; }
  .data-row { grid-template-columns: 1fr; gap: 7px; }
  .conversation-row { grid-template-columns: 1fr; }
  .conversation-toolbar { grid-template-columns: 1fr; }
  .customer-toolbar, .customer-card { grid-template-columns: 1fr; }
  .customer-sources { justify-content: flex-start; }
  .conversation-management-form { grid-template-columns: 1fr; }
  .conversation-management-form .primary { grid-column: auto; }
  .agenda-toolbar { grid-template-columns: 1fr; }
  .agenda-periods { grid-column: auto; display: grid; grid-template-columns: 1fr 1fr; }
  .period-button[data-period="30days"] { grid-column: 1 / -1; }
  .agenda-summary { grid-template-columns: repeat(3, 1fr); }
  #renewal-summary { grid-template-columns: repeat(2, 1fr); }
  .agenda-count { display: grid; gap: 2px; padding: 10px; }
  .appointment-card { grid-template-columns: 70px 1fr; gap: 12px; padding: 14px; }
  .appointment-time { padding-right: 10px; }
  .appointment-time strong { font-size: 1.12rem; }
  .appointment-badges { grid-column: 1 / -1; justify-content: start; }
  .import-card, .renewal-card { grid-template-columns: 1fr; }
  .renewal-toolbar { grid-template-columns: 1fr; }
  .import-card .primary, .import-hint, .import-card .error, .import-card .success, .renewal-due { grid-column: auto; }
}